Financial Security

SVOOM brand is owned and powered by SEPAGA E.M.I. Limited which is a fully licensed Electronic Money Institution regulated by the Central Bank of Cyprus. SEPAGA license has been passported to Europe and cross boarded to third countries as well.

Our license as an E.M.I. is our guarantee to keep all your personal information completely confidential and secure. We will only use your information in accordance with the terms of this Privacy Policy. 

Anti-Money Laundering/Compliance

SVOOM brand follows and complied with all AML Directives and procedures set from SEPAGA as a licensed E.M.I.

All clients are reviewed and evaluated from our compliance department to ensure the best and secure service from our side.

We request your name, address, mobile number and email address to open an e-wallet account. Two different security questions are requested from the portal to protect your account.

This information is required to process transactions, reset passwords and to protect your account against fraud. A Transaction PIN (personal identification number) is also requested for additional security process. All the above through a high standard secure online portal which is user friendly for your convenience.

Internal Use of Information

We collect, store and process your personal information on servers located in Europe. We maintain physical, electronic and procedural safeguards to protect our servers 24 hours a day. We use the information to provide our services, process your transactions and to provide proper customer service. 

We give access to personally identifiable information about our members only to those employees who require it to fulfill customer service requests. Your complete banking or credit card information is never exposed.

Information Security

SVOOM is committed to handling your customer information with the highest standards of information security. Your account and card information is stored in encrypted form. When your information is transferred over the internet, 128-bit SSL encryption is used to ensure your sensitive data is not legible by anyone on the internet.

Customer Support

In case you require any further information or assistance with regards to your SVOOM e-wallet or SVOOM prepaid MasterCard please contact our team through “Contact Us”. More information about SEPAGA’s services and products can be found at